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My Resume

Key Points

  • Upcoming NYIT graduate offering a strong academic background in IT and Computer Science combined with excellent experience as a field technician, systems administrator, and Advanced Repair Agent.
  • Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools, and testing methodologies.
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Education

New York Institute of Technology – New York, NY, Degree expected 12/16

Bachelors of Science in Computer Science:

Member of Tau Kappa Epsilon Fraternity – Upsilon Mu Chapter (November 2012 – December 2013)

Concurrent Employment with College Studies:

  • Student Government Association Vice President of Finance (2010 to 2012): Manage the finances and budgeting requests of 30 Clubs/Organizations on campus. Tasked to lead team of 7 in financial decision making and policy creation and alteration. Earned commendations for teamwork, flexibility and work excellence in providing financial clarity and opportunities to students and faculty.
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Technology Summary

Certifications: CompTIA A+ and Network+ Equivalent from SENAC-RJ Brasil (Certificação de Montagem e Manutenção de Computadores e Implantação de Rede Local)
Systems: Windows 9X/2000/XP/Vista/7/8/8.1/10, Mac OS X, Linux (Ubuntu, Mint, Fedora, Arch)
Languages:  HTML, CSS, XML, Java
Spoken Languages: English (Native), Portuguese (Native), German (Fluent), Spanish (Conversational)
Software: MS Office, Teamviewer, LogMeIn, Hiren’s BootCD, FileZilla, WordPress, Several Anti-Malware Suites(MalwareBytes, Kaspersky, ESET, MSE, Avast, ComboFix, SuperAntiSpyware, etc.), Adobe Suite (Photoshop, Illustrator, InDesign, AfterEffects, Premiere, Lightroom, Edge, etc.)

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Work Experience

Geek Squad – New York, New York

  • **Advanced Repair Agent, ******(Feb. 2015 to Apr. 2015):

Became one of two Advanced Repair Agents that led the diagnostic/repair segment of Geek Squad in the Midtown Manhattan Geek Squad Precinct. Achieved the highest customer satisfaction rate in the market, and fastest turnaround time of completed units in the market among Geek Squad precincts. Work included diagnosing laptops, desktops, and tablets and repairing most software and hardware issues. Set up devices to custom client needs. Data backup & recovery services. Acquired business leads for Best Buy for Business. Communicated benefits of services to clients and the work that was completed on their units. Targets consistently exceeded.

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Best Buy Inc. – New York, New York

  • Mobile Sales Consultant, (Sept. 2014 to Feb. 2015):

 Became knowledgeable in the products/service offerings of an array of competing companies and was able to provide custom solutions to customers based on their needs. Highly active sales skills gained in a fast-paced environment while taking full advantage of multiple languages to provide customers with the products and services needed. Handled cash and credit transactions and service plans. Ability to explain in simple terms, complex ideas and concepts. Consistently achieved a high rating of customer service, met and exceeded targets for the department, and continually strived to improve the workplace.

Parchem Fine & Specialty Chemicals – New Rochelle, New York

  • Research & Sales Technology Intern, (Dec. 2012 to Sept. 2013):

 Conducted large quantities of in-depth business intelligence research pertaining to international expansion, information gathering for marketing and branding of chemical products, and produced presentations on surveys and analytical reports generated through product leads and customer input. Began work on implementing a new infrastructure using Microsoft SharePoint.

Selected Contributions:
  • Researched and promoted the penetration of the Brazilian market which would subsequently lead to the increased global reach of the company
  • Translated the entire company website to Brazilian Portuguese
  • Established a new standard for documentation of time-lines and deadlines
  • Introduced new system for Project Management

Murray Hill Center – New York, New York

  • IT Consultant, (Oct. 2012 to May 2013):

 Working as an IT Technician and Database Manager and performing routine maintenance on workstations, attending to staff technology needs, optimization of database, and General IT upkeep.

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Rainbow Solutions – New York, New York

  • Technical Support Intern, (2011):

 Aided company owner in the management of web hosting services. Performed technical troubleshooting such as data recovery, OS reinstallation, hardware upgrades, business wireless network setup, hardware benchmarking and reviewing, and tech blogging.

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Stars Informatica – Rio De Janeiro, Brazil

  • Systems Administrator, (Nov. 2008 to Mar. 2009):

Managed network of 15 computers. Handled technical troubleshooting, including system crashes, slow-downs and data recoveries. Engaged and tracked Level 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Sales of printer supplies and miscellaneous items.

Selected Contributions:
  • Researched and promoted the adoption of a new system for paying customers to access computers on an account basis rather than a per use basis. Resulted in 30% increase in customer retention.

Self-Employed – Rio De Janeiro, Brazil

  • **Freelance Field Technician, **(2005 to 2009):

Provided clients with technical troubleshooting while clearly explaining diagnoses and potential options in each case. Services provided included data backup, data recovery, system building, Operating System reinstallation, hardware upgrades, wired and wireless network setup, malware removal, network troubleshooting, printer troubleshooting, and more.

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Extra-Curricular Activities

  • Founder/President of the Students Working to Advance Technology Team (SWAT Team – www.nyitswat.com) (Feb. 2012 – Sept. 2013): an organization dedicated towards the advancement of technology through teamwork, academic workshops, professional presentations and lectures, company tours, competitions, community & forums, philanthropy, and research - Now the Director of Philanthropy & External Affairs – A new position created towards discovering and planning new ways for the organization to give back to the community through technology.
  • Fundraising Chairman for Tau Kappa Epsilon Fraternity – Upsilon Mu Chapter (Dec. 2012 – Sept. 2013): Tasked with planning events, strategies and searching for alternative sources of income to fund the Fraternity Chapter and to donate and aid our philanthropy efforts

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Available for Telecommuting & References Available upon Request

All about Apple's WWDC 2015!

Apple just finished its annual Worldwide Developers Conference! As usual, Apple announced the latest version of iOS and OS X for Apple devices, some of the latest statistics related to their products, and took the time to announce a new version of Apple Watch OS, and Swift. But of course, there’s always “one more thing” (well…there hasn’t been for a while, but it’s back now!), and this time around that is the announcement of Apple’s new music streaming service: Apple Music. So let’s dive in and check out what’s new.

Note: A followup article with more details on Apple Music is in the works and will be finalized when the service is released on June 30th.

OS X 10.11 El Capitan

El Capitan

OS X 10.11, also known as OS X El Capitan, was announced with a few new features. Apple focused on improving performance and minor details this time around. Safari now has the feature to “pin” sites on the landing page and have them load instantly upon access. Spotlight is now capable of more in-depth searches that scan the internet for things like weather, event tickets, and more using natural language processing. You can now split your screen between apps to better organize your screen space. Finally, Metal, the low-level graphics API that Apple introduced for their iOS devices for gaming and graphics applications is now available on OS X. Apple claims that gaming and graphics applications can see a 10x performance boost when built with Metal.

iOS 9

iOS 9

iOS 9 also makes mostly incremental steps. HealthKit has been updated so it can now track more data such as UV exposure and menstrual cycles. Passbook is now Wallet (really Apple?). Newsstand is now “News”. There’s a new “low power mode” that is aimed at giving users the option to shut things off and deliver an extra 3 hours of battery life. The iPad however gets a very exciting new feature: Multi-Window. Users will now be able to use 2 apps at once on screen in split-screen view. Exciting news for iPad Air 2 users.

Siri

Siri

Siri is getting a pretty major upgrade this time around. Siri can now act as a much more powerful personal assistant. The idea here is that it can do many of the things that Google Now does, such as use natural language processing to give contextual advice and options. Siri can now automatically put invitations in your calendar, suggest people you may want to call and offer you breaking news that you may want to read. According to Apple, all this information is processed and stored on your phone, and Apple has no access to it.

Apple Watch OS 2

Apple Watch OS 2

The Apple Watch is getting an update that will allow it to do some cool things such as “Time Travel” which essentially allows you to use the digital crown to scrobble on the calendar view to see what events are coming up ahead. Developers also have a lot more control now and can develop and publish native Apple Watch apps to the App Store for users to download.

Swift 2

Swift 2

Swift is Apple’s new programming language that it announced last year. Many developers really liked it and found it really intuitive and easy to use. The problem was that it was so young so it didn’t have a lot of important features that developers tend to be used to. That changes this year. Apple announced Swift 2 with a crazy amount of new features, that developers have specifically been asking for (they listened!!!). On top of that, Apple did something major with Swift 2. They announced that they were going to Open-Source it. This is an absolutely major thing in terms of development. It’s unlike Apple to open-source anything, and doing so with its programming language that will power future applications is a major step. I applaud Apple heavily for taking this step. Also it will now become available on Linux too.

Apple Music

Apple Music

Apple announced it’s music streaming competitor, Apple Music. So far, it’s looking awesome. The idea is that users can use Apple Music for ALL their music related needs in a single place. Stream your favorite music, watch music videos and exclusive content published directly by artists onto the newsfeed, curated playlists, and more. The “Connect” feature allows unsigned artists to upload their music (think of SoundCloud). Then there’s Beats1 Radio. The first global 24/7 radio station DJ’ed by 3 DJs in Los Angeles, New York, and London. Finally, the price is right on point with everyone else. $9.99 a month, and if you have a family you can get the $14.99 a month plan and support up to 6 family members with their own lists and settings. To get people to try Apple Music, Apple has announced that users will get to use the service for the first 3 months for free. Apple Music will be available on June 30th on Mac, iOS, Windows (iTunes), and…..in the fall….Android! You read that right. Apple is going to make an Android version of Apple Music. If this isn’t an acknowledgement by Apple that Android is a force to be reckoned with, I don’t know what is.


That’s it!

Overall it was a very incremental and bland WWDC compared to what we’re used to, but there were a lot of positive things coming out of it. Most of which was Apple once again playing catch-up to Google, but hey, in the end, it’s what drives us forward, regardless of who’s in front.


What did you think of Apple’s new announcements this year? Leave me a comment below!

Introducing the new SVK Tech Redesign!

It’s a new year and with it comes a new design for the site. This time, the new design has some distinguishing new features aimed at providing readers with the best experience both on a desktop/laptop and when mobile with a phone/tablet.

Here are some of the changes:

  • Clean UI

I felt that having a clean, modern User Interface was important. Many sites have content all over the page. I don’t post as much as they do, whereas I emphasize readability, design, content, and quality. To that end, you’ll find a very minimal, yet open design that is formatted excellently for every device.

  • Navigation Drawer

Gone is the ever hovering menu under the header! Now, to make things more consistent across devices, all of the links are neatly tucked into a navigation drawer in the top right corner of the site. With this, you can access all the main parts of the site from anywhere on the site. Plus it feels like an app!

  • Post Types

Each kind of post, whether it’s a Video, text, quote, image, etc, will have its own post format optimized to have the best viewing experience. This way, not everything looks the same, but still remains consistent with the design of the site.

  • Speed

I’ve always had a pet peeve against slow websites. Turns out the data supports my pet peeve. People don’t like slow sites. With that in mind, the new design is being optimized to load as fast as possible both when accessing for the first time and when browsing while in it. This will continually be worked on to improve speeds even more.

  • Post Frequency

With this new redesign, the timing is perfect because WordPress has vastly update its mobile app, which will enable me to post while out and about, thereby increasing the amount of posts the site will have. That means no more massive periods of time without posts!


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These are just 5 of the many new changes to the site. As you use the site you’ll notice all of the awesome new features and design cues. I hope you all like it!

If you have any thoughts, complaints, suggestions, or criticisms, let me know in the comments below!

Here is the Apple Watch

Apple has just unveiled the Apple Watch. Everyone has been expecting and waiting for Apple to bring in the supposed “Killer Smartwatch”. Suffice it to say that this is not it. Featuring a design that mirrors the new iPhone 6, it has a lot going for it, but also misses the mark on important details, including price.

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Screen_Shot_2014-09-09_at_3.02.41_PMThe Design/Hardware

The Apple Watch features a design similar to the iPhone 6 and 6 Plus with rounded sides, rounded glass, a button on the right side, and a button/spinning knob on the right side as well.

You heard that right, a spinning knob (they’re calling it the Digital Crown). It’s supposed to have the feel of the classic watch knobs that you used to use to set the time.

The screen and body is rectangular, but we’re not sure exactly how big it is because you can’t distinguish where the bezels begin and end. This works in the device’s favor in terms of adding sleekness. The glass is made of sapphire crystal. The body of high quality and meticulously designed aluminums, gold, and rubbers.

The bands are all magnetic, and proprietary, so you can’t swap it out for a watch band that you have lying around. You’d have to get what Apple offers and that’s it.

It also comes with a heart rate monitor and a Taptic Engine which respectively delivers your biometric data and gives you vibrating notifications.

The device charges using a new custom magsafe cable that attaches to the back of the device. No word on battery life yet.

Options

There are three variants of the Apple Watch. Each of which comes in two different sizes, sort of mimicking the traditional men’s and women’s watch selection, though there’s no reason a woman wouldn’t be able to wear the larger variant.

– Apple Watch (Depicted above on the right)

– Apple Watch Edition (made from 18k Gold)

– Apple Watch Sport (Depicted above on the left)

You need an iPhone to use it

Sorry Android & Windows Phone users, no Apple Watch for you.

Software

The software is a little odd. Everything seems a little too small. It features a zoomable (use the Digital Crown) home screen where you can reach installed apps that are all circles.

Siri is built into the device as well as Maps, a dedicated Photos app, and more.

It also has a little drawing application that you can use to send little notes to people with Apple Watches.

Price

Considering the cost of other Smartwatches on the market range from $199-$249 (the latter end being the Moto 360 which is the best Android Wear device on the market currently), the Apple Watch is expensive.

The Apple Watch starts at $349.

Conclusion

Apple can do better. Since iOS users didn’t really have anything besides the Pebble, this is a welcome addition into the Apple ecosystem. Even still, having seen what Android Wear can do and how it does it, Apple should have done better. So now iOS users have a smartwatch. And they deserve better.

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Here’s the Apple Watch Commercial

http://www.youtube.com/watch?v=5Q2gH1PGTrg

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Battle of the Mobile Web Browsers

We’ve been here before. The Web Browser War continues to rage on endlessly across all platforms. But while it is all too common to hear about comparisons of what browser is the current king on the desktop (Google Chrome, Mozilla Firefox, Internet Explorer, Opera, Safari), we don’t nearly as often hear about browsers on mobile devices. Let’s be honest, if the browser that came with your phone isn’t one of the 5 below, it probably sucks (lookin’ at you Samsung), so it’s best to get a replacement browser that is faster, does more (or less), and is better in general.

Today, we’re going to do just that. We’re going to have a look at the top browsers currently available on Android: Google Chrome, Dolphin Browser, Mozilla Firefox, Opera, and Javelin Browser.

We’ll be looking at a few aspects. User Interface/Experience, Performance, Features, and Compatibility.

Note: Performance measurements are unscientific, and are more "real-world" evaluations.

*Note 2: Compatibility measures browser compatibility with technologies on the web which is important to ensure that everything will work in the browser as expected. *

Google Chrome

chromescreens

We all know about Chrome. Google has put a lot of time and effort to create a web browser that is updated nearly at the same pace as their desktop counterpart. The two best parts about Google Chrome are that since it’s such an important and mature browser, it’ll work with just about everything, and also if you have a google account, you can synchronize your settings, passwords and bookmarks. Let’s not forget about the speed.

User Interface/Experience – **8/10 **– As expected of a mature browser, the scrolling is smooth and lag free even on content heavy sites. Chrome has come a long way to making sure of this. Pages render correctly, animations play seamlessly, and HTML5 works as well as it should. Links to YouTube videos are finally sent directly to the YouTube app if you have it installed. Google has added plenty of subtle animations in their browser to make the usage a little more pleasing. Things like the transition between tabs, opening the menu, gestures, and more are all done in a natural and smooth manner. I do find that the lack of full screen support (though the top bar does go away when scrolling down) is a little disappointing.

Performance – 10/10 – Most pages load incredibly quickly. Speed is absolutely spot on here. There are some occasions where certain Social buttons will take a moment to load or will snap into place, but this may be the website’s fault.

**Features **– 6/10 –** **Chrome is a relatively straightforward browser. It doesn’t add too many bells and whistles in terms of extras that stand out. It does however include a few notable features. The ability to swipe between tabs by swiping the top bar is convenient. A feature for data compression is very helpful as well. Synchronization with your Google account is an absolutely delightful feature. And an Incognito mode for Private Browsing is a welcome addition as well.

Compatibility – 21/26 – Interestingly enough, Chrome was one of the 3 lower ranking (in this comparison) options when it comes to compatibility with tests. The main problems found had to do with Audio, SVG animations, Mutation, HTTPS, and IRI + IDN.

Overall – 45/56 – 80%

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Dolphin Browser

dolphinscreens

Dolphin Browser is one of the champions of Android Browsers. It came along a long time ago when chrome was still struggling to deliver consistent performance and had tons of bugs. It also promised super fast performance and excellent time-saving features. Since then, Dolphin has evolved to stay ahead and in the game by redesigning the UI 3 times, continually improving performance, and adding new features such as a robust gesture support, themeing engine, and extensions ability.

User Interface/Experience – 7/10 – Dolphin features an interface with tabs at the top with the search bar directly beneath it, and a constantly present menu at the bottom. You can also swipe from the sides to reveal the bookmarks bar, and the Control Panel. It also has a new tab page that you can customize with desired webapps or favorite websites. While Dolphin tries really hard to make the app as minimal as possible, I still feel that it clutters itself with all of its features. Also, less screen real-estate is a definite negative.

Performance – 8/10 – Dolphin feels very snappy. Pages load quickly and everything feels fast. The only problem here is with scrolling. While it is smooth and lag-free, I’ve noticed that when scrolling quickly, the canvas doesn’t seem to be able to keep up with the fast scrolling, thus letting you see giant areas of white space until the canvas catches up.

Features – 9/10 – Dolphin has a comprehensive Gesture system that you can customize to do just about anything in the browser. If you like gestures, this thing is king. If you don’t like the standard white and green colors of Dolphin, fret not, because with Dolphin you can download themes which skin the entire browser. Add-ons are also a great feature that let you add new features created by 3rd party developers.

Compatibility – 23/26 – Dolphin essentially experienced similar problems as Chrome, but did not have an issue with SVG animations or HTTPS.

Overall – 47/56 – 84%

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Mozilla Firefox

mozillascreens

Mozilla Firefox is a well known browser in the desktop space, with a massive following. On mobile, Firefox has struggled for a long time in the performance department and also the User Interface which has often been very cluttered and lacking in screen real-estate. Well, times have changed and Firefox is doing extremely well. Let’s see how well they’re doing.

User Interface/Experience – 10/10 – Firefox has a sleek new interface with beautiful animations. Tap the tabs button and the search bar swoops down revealing the tabs currently open and access to your bookmarks. Firefox also has a menu extremely similar to Chrome’s, but more condensed and even better looking. Aesthetically, Firefox, in my opinion, easily bests Chrome and Dolphin.

Performance – 6/10 – Firefox begins to show some places where it suffers here. The app itself is extremely responsive and fluid, but when it comes to page loading, things get a little iffy. There’s stuttering when scrolling, it’s clear that the canvas can’t keep up with loading tiles as you scroll so you again see a lot of white space, and scrolling seems to be severely limited in speed. Sometimes it even takes a little bit for Firefox to register my touch in a swipe. It’s acceptable performance, but it just doesn’t compare to the competition.

Features – 4/10 – Firefox is also a pretty straightforward browser. No big bells and whistles here. Essentially the same featureset as Chrome.

Compatibility – 24/26 – Firefox performs the best when it comes to supporting the different web technologies. Only some issues with SVG animations and IRI + IDN support.

Overall – 44/56 – 79%

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Opera Browser for Android

operascreens

Opera is another oldie in the browser game. Opera underwent a massive change a couple of years ago and has since become a surprisingly impressive experience. Opera was the pioneer of the “Speed Dial” new tab function that virtually every browser now employs. It’s good to see it alive and well here. Let’s see what else has changed.

User Interface/Experience – 6/10 – Opera uses a unique interface that has elements that feel more like the new iOS multitasking from iOS 7 for tab management, mixed with a slightly outdated looking search bar. If you’re a former iOS user, Opera may actually feel quite good to you. There’s nothing particularly wrong with the app; it just feels a little dated.

Performance – 10/10 – Opera is fast. Very fast. While I do recognize the occasional stutter, I never see any canvas loading issues and white space, and pages pop up incredibly fast. Hard to determine if this or Chrome is faster.

Features – 7/10 – Opera has a hallmark feature known as Off-Road mode (Chrome has something similar). Off-Road mode is a feature you can toggle on and off right in the menu button, that will run the pages through Opera’s servers before coming to you, in order to compress the pages and save you data, and potentially increase page loading speed. This feature is extremely handy if you have a small data cap, or are in an area with bad service and slow speeds. Opera also sports a Discover page which is basically just a mini news aggregation page. Speed Dial is here and it works like a charm.

Compatibility – 23/26 – Opera performed identically to Dolphin.

Overall – 46/56 – 82%

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Javelin Browser

javelinscreens

Javelin Browser is the new kid on the block, and it’s here to potentially change the way we browse. With it’s brilliant “Link Bubble”-inspired Stack feature and a fresh modern flat design, and full screen (KitKat and above) ability, it’s truly a new take on the browser, while retaining the simplicity of browsing. Did I mention it has a built-in Reading Mode that is awesome?

User Interface/Experience – 10/10 – Javelin uses a modern flat design, with sliding menus on the left and right for a side bar and options menu. The top search bar and it’s tabs are similar to what you’d see in a desktop browser, but with the new bright and flat design.

Performance – 8/10 – Javelin is fast, but does exhibit some canvas loading issues. During scrolling, you’ll see the white spaces, an occasional stutter, and presumably to make itself faster, text blurring (which means it hasn’t loaded yet). Besides that, the app itself is lightning fast and fluid, and it has no problem loading elements relatively quickly.

Features – 10/10 – Javelin succeeds where Dolphin did not. It adds a ton of features that are truly useful and incredible, without making the app feel cluttered or bloated. Quite the contrary, this is the least cluttered app of the entire comparison as it maintains a minimal design language. The most exciting feature is the Stack. Let’s say you’re browsing Twitter and you find a link to an article you’d like to read. Normally you would click it, and it would take you to your browser, where you would wait until it loads, you’d read it, and you’d have to exit the app to return to Twitter to continue browsing. Not with Javelin. If you use Facebook Messenger, think about ChatHeads (the floating bubble). When you use Javelin, you tap on the link and a bubble pops up on top of your Twitter feed and it animates to signal that it’s loading. When it’s done animating, you can tap it and hovering above your feed is the entire article (which you can activate Reading Mode to reduce the entire thing into pure text). When you’re done, hit the back button and the bubble goes away and you’re still in your Twitter feed. True multitasking. I mentioned Reading Mode, which is awesome. It also has several powerful security features such as blocking location detection, VPN, a built-in Ad-Blocker, and opt-out of Analytics. This is an incredible browser that you should definitely try, at least because of Stack.

Compatibility – 23/26 – For a new browser, Javelin performs admirable and on par with the rest of the browsers in this comparison (even above Chrome), making sure to support most of the web standards and technologies.

Overall – 51/56 – 91%


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And the Winner Is: Javelin Browser! javelin

But wait…

OK, I have to clarify something here. Browsers will forever be a matter of personal preference, so take the above “Winner” with a grain of salt. While I sincerely hope that you enjoy Javelin as much as I do, the other browsers are incredibly well built and will serve you extremely well as well. I’ve long been a Chrome user, and before that a dedicated Dolphin user, and only recently have I switched to Javelin. Things change. That’s why articles like these pop up all the time. The three I just mentioned, are my favorites, and you should definitely try at least these three out.

So what Mobile Browser do YOU use? Do you use one I didn’t mention? Let me know in the comments below!