Work Experience

 

Daniel Swarovski Corporation AG

CORPORATE IT COORDINATOR

SEPT 2018 – PRESENT

  • Providing direct and indirect support to the 500+ users of the SWAROVSKI Management, Financial, Administrative, Marketing, and E-Commerce Headquarters in Switzerland

  • Coordinated and Managed the Global Live Streams of major and minor announcements by the Management Team, along with the broadcast of internal informational business lectures.

  • Documentation of support tickets, devices, processes, and setups

  • Support of the entire Office 365 Stack for users including Word, Excel, PowerPoint, Outlook, Skype for Business, Sharepoint, Teams, Planner, To-Do, Delve, OneDrive, Forms, Flow, OneNote, Yammer, Microsoft Intune, and the Mobile Office Applications

  • Managed the entire fleet of mobile devices used by users in the domain under my responsibilities. This includes primarily iPhones and iPads.


Cartwheel It

DESKTOP/NETWORK SUPPORT TECHNICIAN

JUN 2017 – FEB 2018

  • Supported the IT needs of hundreds of users across dozens of client companies in a range of IT issues from Outlook to server maintenance (remotely and on-site)

  • Assisted in the resolution of longstanding unresolved issues and pain points for clients

  • Documentation of support tickets, devices, processes, and setups

  • Remote and onsite management of networks of varying clients using various systems and tools such as Cisco Meraki, Netgear, Active Directory, MDM, Google for Business, Microsoft Office 365, and more


Samsung Electronics America / Mosaic Sales Solutions

LEVEL 2 CUSTOMER CARE TECHNICIAN 

JAN 2016 - JUN 2017

  • Provided exemplary service in the repair of varying Samsung Mobile devices such as Smartphones, Smartwatches, and Tablets (Water Resistance Testing, Screen & Motherboard Repairs, etc.)

  • Implemented and oversaw new processes to improve the Customer Care Operation

  • Only Technician to have been selected twice as Customer Care MVP at Samsung 837

  • Completed over 1200+ Mobile Device Repairs, with 613 in 2016 (average was 469 per Technician)

  • Frequently selected to showcase, demonstrate, and present the Customer Service process, tools, capabilities, and flow of Samsung 837 to Samsung Executives and VIP 3rd Party Partners